Warranty Service Form
In order to process your service request in an accurate & timely manner, please complete this form in it's entirety. *If the form is not completed, you will be contacted for further information and your claim will be delayed.* Please note: Once an item has been exchanged, the protection plan does not transfer to the new serial number.
Photos of the damage are required for the manufacturer to issue any type of replacement or credit for an item.
Claims are proccessed in the order they are received
Service Department Hours of Operation: Monday – Friday 10am – 5pm
MATTRESS WARRANTY INSPECTION
How to determine if your mattress qualifies for a warranty claim:
FABRIC 5 YEAR PROTECTION PLAN
LEATHER 5 YEAR PROTECTION PLAN
WOOD 5 YEAR PROTECTION PLAN
STRUCTURAL 5 YEAR PROTECTION PLAN
PET DAMAGE 5 YEAR PROTECTION PLAN
If you experience any trouble with your Ashley Adjustable Base please consult the Trouble Shooting Guide provided in the Owners Manual. If problems persist, Please call: