636-397-3401 Visit one of our 7 locations!

Please be aware that shipping times are longer then normal We assure you we'll get your order out as soon as possible. Here's Why >

Warranty Service Form

In order to process your service request in an accurate & timely manner, please complete this form in it's entirety.
*If the form is not completed, you will be contacted for further information and your claim will be delayed.*
Please note: Once an item has been exchanged, the protection plan does not transfer to the new serial number.

Photos of the damage are required for the manufacturer to issue any type of replacement or credit for an item.

Completa el formulario en español aqui.

Warranty Service Request

Thank you. Your message has been sent!

STEP 1: Provide your Information

Please put the name on your original invoice in order to find you in our system.
First Name

Last Name

Please put your current address.
Street Address

City

State

Zip Code

Most communication will be through email. Please make sure you put a current email address.
Email Address

Please put the best number to reach you at.
Phone Number

Alternative Phone Number

Please provide the sales number for the correct piece(s). If items are on more than one invoice, please submit a separate claim for other invoice(s).
Sales Invoice Number

Please check the furniture category that you are having an issue with.
Check all that apply.

Upholstery
Reclining Furniture
Bedroom Furniture
Dining Furniture
Entertainment
Occasional Tables
Other

Did you purchase our Furniture Protection Plan?*

You feel this issue should be covered by:*

Description of Problem

STEP 2: Send in your Photos

Photos of the damage are required for the manufacturer to issue any type of replacement or credit for an item. You can send the necessary photos to service@mwbeds.com

Send in photos of all physical damage. The photos must include the following:

Close up view of damage
View of entire piece with the damage
All manufacturer serial number/SKU tags on the damaged piece or pieces

Internet photos will not be accepted. It needs to be of your furniture.

Locations of manufacturer's tags:
Sofa: Located under the left cushion usually, sometimes under the sofa. (white rectangular label)
Reclining Sofa: Located under the left foot rest.
Headboards: Located behind the headboard.
Bedroom Chest, Dresser, Mirror, Nightstand: Located on the back.
Dining: Located under the item.

If you experience any trouble with your Ashley Adjustable Base please consult the Trouble Shooting Guide provided in the Owners Manual. If problems persist, Please call:

CUSTOMER TOLL FREE NUMBER 1-800-248-5988